Support Policy

At CodeGenius.ae, we are committed to providing exceptional support and maintenance services to ensure your systems run smoothly. Our support policy is designed to offer flexibility and reliability, whether you're within the free maintenance period or require ongoing support.

Free Maintenance Period

Every plan at CodeGenius.ae includes a free maintenance period to address any issues that may arise after project delivery. During this period, we provide the following services at no additional cost:

• Bug fixes and troubleshooting.
• Minor updates and adjustments.
• Technical support via email or WhatsApp.
• Performance optimization.

The duration of the free maintenance period depends on the plan you choose. Please refer to your contract or contact us for details.

Post-Maintenance Support

After the free maintenance period expires, you can continue to receive support through our affordable Post-Maintenance Support Plans. These plans are tailored to meet your needs and ensure your systems remain up-to-date and fully functional.

Support Services Include:

• Bug Fixes: Resolving any technical issues or errors.
• Plugin and Software Updates: Keeping your systems secure and up-to-date.
• Performance Optimization: Enhancing speed and efficiency.
• Technical Support: Assistance via email, phone, or remote sessions.
• Feature Enhancements: Adding minor features or improvements.

Support Pricing

Our post-maintenance support costs are competitive and aligned with Dubai market standards. Pricing is based on the scope of work and the level of support required. Below are our standard rates:

• Basic Support: AED 500/month (up to 5 hours of support).
• Standard Support: AED 1,000/month (up to 10 hours of support).
• Premium Support: AED 2,000/month (unlimited support).

For custom support packages or one-time fixes, please contact us for a personalized quote.

Why Choose Our Support Services?

Our support team consists of experienced professionals who are dedicated to providing timely and effective solutions. With CodeGenius.ae, you can expect:

• Timely Responses: Quick turnaround times for all requests.
• Cost-Effective Solutions: Affordable plans tailored to your budget.
• High-Quality Work: Reliable and efficient support services.

Get Started

To learn more about our support services or to subscribe to a plan, please contact us today. We're here to help you succeed!